Maintenance Tips and FAQs
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Filter size is either 14X20 or 20X20. We provide air filters for FREE at our office. We recommend that you pick one up each month as you pay rent.
Another thing you can check is the outside unit. Some of the outside units have a red reset button where the pipes come from the building into the unit. The reset button will restart your unit.
Additional tips for air conditioning: If the pipes outside that are going from the brick to the outside unit are frozen with ice, you will need to turn the thermostat to “off’ and turn the fan button on the thermostat to “on”. The fan will help the unit thaw out more quickly. After about 3 hours, and a clean air filter, you can turn the unit back on and see if the a/c is cooling properly.
Also, the heat pump system in your house is only designed to pull the temperature down a maximum of 15 degrees difference from the outside temperature. For example, if the outside temperature is 95 degrees, your system will only cool the house to 80 degrees. Setting the thermostat down more than 15 degrees will only result in your air conditioning continuously running, possibly freezing up, and/or creating a very high electric bill.
The alarms are activated, but not monitored by police unless you set up monthly monitoring through Computer Alarm at
Keep trash out of your dishwasher! We commonly find bread ties, bottle caps, etc. clogging drains. Also make sure you are using detergent specifically for a dishwasher. Liquid dish soap is not for dishwashers.
If it is an outside outlet that is not working, the reset button on the outlet underneath your electrical panel will reset outside outlets.
A tripped breaker will be stuck in the middle of “ON” and “OFF”. If a breaker is tripped, flip it to “OFF” first and then to “ON”. If all of your power is out you need to call Georgia Power 888-660-5890.
Give us a call and we will come fix it. Also, please do not put toilet cleaner tablets in the tank. This causes the rubber seal in the tank to disintegrate.
Use short, vigorous strokes to shimmy the water down the pipes. You will know the toilet is completely plunged when all the water has drained out of the bowl.
If Hancock Properties comes out to unclog a toilet due to improper items being flushed (such as toys, diapers, toothbrushes, Q tips, etc) we will charge a service fee of $25.
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